We are obsessed with creating value, and continuously improving the customer experience of our clients. Every day we ask ourselves, “how can we do better?”, “how can we serve our clients better?”
We evaluate our success based on customer experience and community impact. We, therefore, benchmark ourselves against top international standards. This is why we were delighted to partner with Imperial College of London’s Business School for their MBA Global Experience Week.
We worked with five of their MBA students for a week to ask ourselves tough questions, like – “how can we streamline our Africa operations to serve the clients better?”
Our True North has never been clearer, and it is increasingly focused and pointing to three things – rethinking, reimagining and reshaping the customer experience of our clients in Africa.